Strategic Plan

City Council approved a citywide Strategic Plan on January 16, 2018.

The Strategic Plan articulates nine long-term goals for the City government, on behalf of the community and includes numerous priorities. Priorities are short term projects or programs which support a goal, where a significant phase of work is expected to be done by the end of a budget cycle.

Priorities are refreshed each budget cycle.

Goals

• Create affordable housing and housing support services for our most vulnerable community members
• Be a global leader in addressing climate change, advancing environmental justice, and protecting the environment
• Champion and demonstrate social and racial equity
• Provide an efficient and financially-healthy City government
• Provide state-of-the-art, well-maintained infrastructure, amenities, and facilities
• Foster a dynamic, sustainable, and locally-based economy
• Create a resilient, safe, connected, and prepared City
• Be a customer-focused organization that provides excellent, timely, easily-accessible service and information to the community
• Attract and retain a talented and diverse City government workforce

Project Status

The following chart and table show the status of Strategic Plan projects at the end of the first quarter of calendar year 2020.

Interested in learning more about how the City is progressing on Strategic Plan Priorities? Take a look at the quarterly status report.

Performance Measures

In addition to projects, there are also performance measures associated with the Strategic Plan. The Planning and Development Department (Planning Department) and the Police Department participated in a pilot program to develop performance measures reflective of Strategic Plan goals. Leadership from these two departments, with guidance from the City Manager’s Office, used results-based accountability (RBA) as a framework for developing performance measures that indicate: how much do we do, how well do we do it, and is anyone better off. Adopting RBA is part of encouraging a culture of using measurement to inform management, processes, and decision-making. 

After collecting, examining, and discussing data on a quarterly basis throughout 2019, the pilot groups saw many improvements in performance and identified ways to improve moving forward. The Planning Department developed a baseline for understanding customer satisfaction and saw improvement in processing time for several types of permits. The Police Department created outreach opportunities with the community throughout the city and received more commendations and less complaints. Both departments have also begun to improve their staff turnover rates. As the Planning Department and Police Department continue to work with RBA, they both plan to refine and revise the performance metrics to make them better tools for decision-making and continuous improvement. Additionally, leadership from every City department will be working with the City Manager’s Office to develop their own performance measures, which like the pilot itself, advances our City’s goal to provide an efficient and financially-healthy City government.

To learn more, read the full report, or just look at the data.