COVID-19 Updates: See cityofberkeley.info/covid19 for news, information, and status of City services.

Everyone is required to stay home, except for essential needs. When out, protect yourself and those around you by wearing a face covering, staying 6 feet away from others, and washing your hands often. Learn more at cityofberkeley.info/covid19. City offices are closed to the public. Some services are available remotely.

The City of Berkeley Health Officer has ordered all residents to shelter at home, leaving only to receive or provide essential services, starting 12:01 am on Tuesday, March 17. See details of the Order, frequently asked questions, and recommendations from Berkeley Public Health at https://www.cityofberkeley.info/coronavirus.

The City of Berkeley web site is undergoing scheduled maintenance starting on Friday night, September 13 and ending on Saturday afternoon, September 14. During this time, most web pages should be available, but some resources may become unavailable for short periods of time.

Looking for a live stream of the Zoning Adjustments Board (ZAB) meeting on 5/9/19, at 7:00pm? Please visit https://www.youtube.com/channel/UC1UAnZ8kU8EWllREyOY7rwQ/. The normal viewing methods will not work this time due to a concurrent City Council Special Meeting at the same time.

Looking for a live stream of the Zoning Adjustments Board (ZAB) meeting on 2/28/19, from 6:00 to 11:00 PM? Please visit http://www.cityofberkeley.info/Clerk/Commissions/Zoning_Adjustment_Board_Meeting_-_Video_Stream.aspx. The normal viewing methods will not work this time due to a concurrent City Council Special Meeting at the same date and time.

PG&E is reporting a widespread outage affecting thousands of customers in Berkeley and many City buildings, including the Finance Customer Service Center and the Permit Service Center. Call respective City services for further details, or check the PG&E outage page. Power is expected to return by 12:45pm. Traffic lights that are not working should be treated as a four-way stop sign.

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City Manager's Office
City Manager's Office

Strategic Plan

City Council approved a citywide Strategic Plan on January 16, 2018.

The Strategic Plan articulates nine long-term goals for the City government, on behalf of the community and includes numerous priorities. Priorities are short term projects or programs which support a goal, where a significant phase of work is expected to be done by the end of a budget cycle.

Priorities are refreshed each budget cycle.

Goals

  • Create affordable housing and housing support services for our most vulnerable community members
  • Be a global leader in addressing climate change, advancing environmental justice, and protecting the environment
  • Champion and demonstrate social and racial equity
  • Provide an efficient and financially-healthy City government
  • Provide state-of-the-art, well-maintained infrastructure, amenities, and facilities
  • Foster a dynamic, sustainable, and locally-based economy
  • Create a resilient, safe, connected, and prepared City
  • Be a customer-focused organization that provides excellent, timely, easily-accessible service and information to the community
  • Attract and retain a talented and diverse City government workforce

Project Status

The following chart and table show the status of Strategic Plan projects at the end of the first quarter of calendar year 2020.

 Strategic Plan - Q1 2020 - Project Status

Status % of projects
Work in Progress 39
On Hold 3
Not Started      14
Pending 1
Completed 40
Cancelled      3
476 Projects Total

Interested in learning more about how the City is progressing on Strategic Plan Priorities? Take a look at the quarterly status report.

Performance Measures

In addition to projects, there are also performance measures associated with the Strategic Plan. The Planning and Development Department (Planning Department) and the Police Department participated in a pilot program to develop performance measures reflective of Strategic Plan goals. Leadership from these two departments, with guidance from the City Manager’s Office, used results-based accountability (RBA) as a framework for developing performance measures that indicate: how much do we do, how well do we do it, and is anyone better off. Adopting RBA is part of encouraging a culture of using measurement to inform management, processes, and decision-making. 

After collecting, examining, and discussing data on a quarterly basis throughout 2019, the pilot groups saw many improvements in performance and identified ways to improve moving forward. The Planning Department developed a baseline for understanding customer satisfaction and saw improvement in processing time for several types of permits. The Police Department created outreach opportunities with the community throughout the city and received more commendations and less complaints. Both departments have also begun to improve their staff turnover rates. As the Planning Department and Police Department continue to work with RBA, they both plan to refine and revise the performance metrics to make them better tools for decision-making and continuous improvement. Additionally, leadership from every City department will be working with the City Manager’s Office to develop their own performance measures, which like the pilot itself, advances our City’s goal to provide an efficient and financially-healthy City government.

To learn more, read the full report, or just look at the data.

 

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