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Rent Stabilization Board
Rent Stabilization Board

Online Registration - Frequently Asked Questions

  1. I am a new owner of a property. Can I update the ownership of my property online? 
  2. I am a new manager of a property and want bills sent to me. Can I make this change online? 
  3. I have never registered my property before. Can I register my property for the first time online?  
  4. Where can I find my Billing Code?  
  5. I tried to create a user account and I received a message that my information did not match Rent Board records.  
  6. I created a user account, but not all of my properties are showing up in “My Properties.” 
  7. I am trying to claim a property exempt, but I do not see the exemption claim I’m looking for online. 
  8. If I register a new tenancy through Online Registration do I still need to submit a Vacancy Registration Form?
  9. I am trying to register a new tenancy in a unit that is currently listed as exempt, but the “Register New Tenancy” button is not “live” for that unit. How do I register a new tenancy for a formerly exempt unit? 
  10. I tried to register a new tenancy for one of my units, but I received an error message.  
  11. I do not need to register a new tenancy for my unit, but some of the information I see for the current tenancy is incorrect.  Can I make corrections to an existing tenancy online?  
  12. I own multiple properties.  Do I have to pay for them separately, or can I combine the properties and pay for them in one payment?
  13. Are there any fees associated with making payments through online registration?  

1) I am a new owner of a property. Can I update the ownership of my property online?

You cannot update ownership information online.  You must submit an Amended Registration Statement to the Rent Board to make such a change. For questions regarding filling out this form correctly, please contact the Rent Board at 510-981-7368 and ask to speak to a Registration staff member. You can submit the completed form to our agency by U.S. mail or by email to RSBRequest@cityofberkeley.info

2) I am a new manager of a property and want bills sent to me. Can I make this change online?

If you are a new agent for a property, you cannot make this change online. You or the property owner must submit an Amended Registration Statement to the Rent Board. You can submit the completed form to our agency by U.S. mail or by email to RSBRequest@cityofberkeley.info.

3) I have never registered my property before. Can I register my property for the first time online? 

If you wish to register a property or a unit that does not currently exist in the Rent Board’s Rent Tracking database, then you cannot register it for the first time online. You must submit an Initial Registration Statement to the Rent Board to make this change. You can submit the completed form to our agency by U.S. mail or by email to RSBRequest@cityofberkeley.info.

4) Where can I find my Billing Code? 

You can find your billing code in the upper right hand corner of the most recent property bill that you received in the mail. If you have recycled or misplaced your bill, you may contact the Rent Board at 510-981-7368 or email RSBRequest@cityofberkeley.info.

5) I tried to create a user account and I received a message that my information did not match Rent Board records. 

The system requires that you provide 1) the Billing Code, 2) the property address exactly as it is written on your bill, and 3) the email address that is currently on file with the Rent Board for the property.  It is recommended that you request an online account with your billing statement nearby.  It is also important that the email address you provide to create an account matches the Rent Board’s records. You can update your email information by contacting the Rent Board at RSBRequest@cityoberkeley.info and ask to have your email updated in the Rent Board’s records. Be sure to provide your billing code and the property address that you are trying to register in your email.  You will be notified when the records have been updated.

6) I created a user account, but not all of my properties are showing up in “My Properties.” 

It is possible that any property not showing up under “My Properties” is associated with a separate billing code.  Check the property’s billing statement that you received in the mail; if the billing code in the upper right-hand corner is different from the billing code of your other properties, then you will have to create a separate user account for that property. If you wish to have all of the properties that you own or manage consolidated under one billing code, you must contact the Rent Board at 510-981-7368 or email RSBRequest@cityofberkeley.info.

7) I am trying to claim a property exempt, but I do not see the exemption claim I’m looking for online. 

If the choices on the website do not match your circumstances, please use the Unit Status Form that you received with your billing statement to make the change; you can also submit an Amended Registration Statement to claim an exemption.  You can write in the new status and the date of the status change and submit the completed form to our agency by mail or by email to RSBRequest@cityoberkeley.info.

8) If I register a new tenancy through Online Registration do I still need to submit a Vacancy Registration Form?

You do not need to submit a Vacancy Registration Form if you are able to successfully update a tenancy using Online Registration. You will know when that you are successful in updating a unit with new tenancy information when you receive an email with the unit’s Rent Validation Report attached.

9) I am trying to register a new tenancy in a unit that is currently listed as exempt, but the “Register New Tenancy” button is not “live” for that unit. How do I register a new tenancy for a formerly exempt unit?

If the unit is no longer exempt and you wish to register a new tenancy in the unit, then you must first click on “Update Unit Status” to change the status of the unit to “Rented or Available for Rent.” In the process of updating the unit status, you will be asked if tenants have been selected; click “Yes.”  After submitting the change in unit status, you will be automatically directed to register the new tenancy.

10) I tried to register a new tenancy for one of my units, but I received an error message. 

New tenancies can be registered only if the new tenancy start date occurred on or before the day you submit the new information.  Finally, the new tenancy start date must be after the previous tenancy ended. Please also note that to update a tenancy through Registration Online, you must provide an email address for at least one of your tenants.

11) I do not need to register a new tenancy for my unit, but some of the information I see for the current tenancy is incorrect.  Can I make corrections to an existing tenancy online? 

You cannot edit an existing tenancy online.  However, if you wish to make changes to an existing tenancy (such as to the housing services, occupancy level, number of bedrooms, tenant contact information, rent ceiling, etc.), you can submit a request for changes via email at rent@cityofberkeley.info.  You will need to provide the unit address and unit designation, and describe the type of changes you wish to make.  Rent Board staff may ask for additional documentation to verify the changes.     

12) I own multiple properties.  Do I have to pay for them separately, or can I combine the properties and pay for them in one payment?

You must add properties individually to your cart; however, once they are added, you may pay for all selected properties in one transaction.  Either way, however, you must make all changes to a property BEFORE you add your properties to your cart and make payment.

13)  Are there any fees associated with making payments through the online transaction?

 Yes, the following transaction fees are associated with the payment types:  

Payment Type

Service Fee Collected & Retained by the Vendor

Description

E-checks

NO TRANSACTION FEE

E-checks are electronic money transfers from a bank account. To make an E-check payment, you must
provide your bank routing and account numbers.

MasterCard
or VISA Debit
or Credit Card

1.0% of the amount paid

Example: If you are paying a $500 bill,
the service fee for the online payment
will be $5.00 for a total payment of $505.00.

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Rent Stabilization Board, 2125 Milvia Street, Berkeley, CA 94704
Questions or comments? Email: rent@cityofberkeley.info Phone: (510) 981-7368
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903
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