Everyone is required to stay home, except for essential needs. When out, protect yourself and those around you by wearing a face covering, staying 6 feet away from others, and washing your hands often. Learn more at cityofberkeley.info/covid19. City offices are closed to the public. Some services are available remotely.

The City of Berkeley Health Officer has ordered all residents to shelter at home, leaving only to receive or provide essential services, starting 12:01 am on Tuesday, March 17. See details of the Order, frequently asked questions, and recommendations from Berkeley Public Health at https://www.cityofberkeley.info/coronavirus.

City Council Live Stream: Please visit https://www.cityofberkeley.info/CalendarEventWebcastMain.aspx

ZAB Live Stream: Please visit http://www.cityofberkeley.info/Clerk/Commissions/Zoning_Adjustment_Board_Meeting_-_Video_Stream.aspx.

The City of Berkeley web site is undergoing scheduled maintenance starting on Friday night, September 13 and ending on Saturday afternoon, September 14. During this time, most web pages should be available, but some resources may become unavailable for short periods of time.

Looking for a live stream of the Zoning Adjustments Board (ZAB) meeting on 5/9/19, at 7:00pm? Please visit https://www.youtube.com/channel/UC1UAnZ8kU8EWllREyOY7rwQ/. The normal viewing methods will not work this time due to a concurrent City Council Special Meeting at the same time.

Looking for a live stream of the Zoning Adjustments Board (ZAB) meeting on 2/28/19, from 6:00 to 11:00 PM? Please visit http://www.cityofberkeley.info/Clerk/Commissions/Zoning_Adjustment_Board_Meeting_-_Video_Stream.aspx. The normal viewing methods will not work this time due to a concurrent City Council Special Meeting at the same date and time.

PG&E is reporting a widespread outage affecting thousands of customers in Berkeley and many City buildings, including the Finance Customer Service Center and the Permit Service Center. Call respective City services for further details, or check the PG&E outage page. Power is expected to return by 12:45pm. Traffic lights that are not working should be treated as a four-way stop sign.

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Customer Service
Customer Service

Customer Service Center    

The City of Berkeley is committed to providing those who live, work, and visit the City of Berkeley with easy access to all City services and information.  The City's Customer Service Center includes a walk-in customer counter for transactions and information, a Customer Service Call Center and an Online Service Center for round-the-clock access to the services and forms that will help you do business at the City.

City's Customer Service Center

The Customer Service Center located at 1947 Center Street hours are

Monday thru Thursday - 8:30 a.m. to 4:00 p.m. 

All Fridays - CLOSED 

Our Customer Service Representatives are helpful, knowledgeable and provide excellent customer service.  The Customer Service Center is open for walk-in counter transactions, and provides customer service information from 8:30 a.m. to 4:00 p.m., Monday thru Thursday, subject to City holidays or reduced services.

The Customer Service Center is located at 1947 Center Street, 1st Floor, Berkeley, California 94704.  This location is across from MLK, Jr. Civic Center Park, between MLK, Jr Way & Milvia Street.

Residents can obtain or renew Residential Preferential Parking (RPP) annual permits, purchase visitor parking permits, pay refuse bills, purchase extra trash bags, order dumpsters, obtain animal licensespay parking citationscontest parking citations and pay most other City bills.  Businesses can also obtain or renew business licenses and pay most other City bills.

Customer Service Center

City's Customer Service Call Center   

The City's Customer Service Call Center answers calls from 8:30 a.m. to 4:30 p.m. (closed during the 12:00-1:00 lunch hour), Monday thru Friday, subject to City holidays or reduced services.  Contact our Customer Service Representatives at (510) 981-CITY (2489) to get general City information, pay bills, report missed garbage pickups and more.

Customer Service-311

City's Online Service Center

The City of Berkeley continues to work towards delivering you what you need - a mouse click away at our Online Service Center.  From here, you can apply for a job, access Planning and Finance Department forms, pay parking tickets, get information about  permits and licenses, and contact the City of Berkeley about other service issues and general information.  

Download forms from the Finance Department and Customer Service, including business licenses, taxes, parking permits, procurement, and animal licenses.

Download forms from the Planning Department, including: building and safety, land use, engineering, fire prevention and the Permit Service Center.

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City of Berkeley - Central Administrative Offices, 2180 Milvia St, Berkeley, CA 94704
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903