Everyone is required to stay home, except for essential needs. When out, protect yourself and those around you by wearing a face covering, staying 6 feet away from others, and washing your hands often. Learn more at cityofberkeley.info/covid19. City offices are closed to the public. Some services are available remotely.

The City of Berkeley Health Officer has ordered all residents to shelter at home, leaving only to receive or provide essential services, starting 12:01 am on Tuesday, March 17. See details of the Order, frequently asked questions, and recommendations from Berkeley Public Health at https://www.cityofberkeley.info/coronavirus.

City Council Live Stream: Please visit https://www.cityofberkeley.info/CalendarEventWebcastMain.aspx

ZAB Live Stream: Please visit http://www.cityofberkeley.info/Clerk/Commissions/Zoning_Adjustment_Board_Meeting_-_Video_Stream.aspx.

The City of Berkeley web site is undergoing scheduled maintenance starting on Friday night, September 13 and ending on Saturday afternoon, September 14. During this time, most web pages should be available, but some resources may become unavailable for short periods of time.

Looking for a live stream of the Zoning Adjustments Board (ZAB) meeting on 5/9/19, at 7:00pm? Please visit https://www.youtube.com/channel/UC1UAnZ8kU8EWllREyOY7rwQ/. The normal viewing methods will not work this time due to a concurrent City Council Special Meeting at the same time.

Looking for a live stream of the Zoning Adjustments Board (ZAB) meeting on 2/28/19, from 6:00 to 11:00 PM? Please visit http://www.cityofberkeley.info/Clerk/Commissions/Zoning_Adjustment_Board_Meeting_-_Video_Stream.aspx. The normal viewing methods will not work this time due to a concurrent City Council Special Meeting at the same date and time.

PG&E is reporting a widespread outage affecting thousands of customers in Berkeley and many City buildings, including the Finance Customer Service Center and the Permit Service Center. Call respective City services for further details, or check the PG&E outage page. Power is expected to return by 12:45pm. Traffic lights that are not working should be treated as a four-way stop sign.

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Mental Health Division
Mental Health Division

Problem Resolution Information for Consumers

Berkeley Mental Health  desires to support you in your mental health recovery. We would like to help resolve any problems you may encounter while receiving services at Berkeley Mental Health.  If you have a problem, you may want to try handling the problem directly with the person.  However, if that is not possible, we have seven (7) different ways you can use to resolve your complaint; they are listed below. 

* Making a complaint will not adversely affect your services at Berkeley Mental Health *

  1. Call the Berkeley Mental Health Consumer Complaint Line at:
    (510) 981-6585
      English: Ext. 5097
      Spanish: Ext. 5098

  1. Complete a Berkeley Mental Health Consumer Complaint Form. The forms are located in the waiting rooms at the clinics in Berkeley located at 2640 Martin Luther King Jr. Way and at 3282 Adeline Street. 

    Forms may also be filled out, printed, sealed in an envelope and returned to staff at the clinic or mailed directly to:

    City of Berkeley
    Mental Health Division
    Compliance Unit
    3282 Adeline Street
    Berkeley, CA 94703

    Consumer Complaint Form  |  Formulario de Quejas del Consumidor

  1. If you have tried the above actions and you need further assistance, contact the Compliance Unit directly at (510) 981-5280.

  2. The Patients’ Rights Advocate:

At any time you may ask for help and information from the Patients' Rights Advocate Office. If your problem has to do with a lack of your Title IX Patients’ Rights or if you need help to determine if it is a Patients’ Rights matter, call the Patients’ Rights Advocate at 1-800-734-2504.

 

  1. Appeal a Notice of Action or Complaint Resolution:

You may appeal if you receive a Notice of Action letter stating that you will not receive services or your services will be reduced or stopped. You may also appeal if you feel the complaint you filed with Berkeley Mental Health was not resolved to your satisfaction.  Call the Patients’ Rights Advocate at 1-800-734-2504.

  1. State Fair Hearing:

At any time, you may request a State Fair Hearing regarding a problem or if you are sent a Notice of Action (NOA) letter. To ask for a hearing, fill out the Request for a State Fair Hearing form on the back of the NOA or call 1-800-743-8525.

(revision: September 2015)

Home | Web Policy | Text-Only Site Map | Contact Us
Mental Health Division, 1521 University Avenue, Berkeley, CA 94703
Questions or comments? Email: mentalhealth@cityofberkeley.info Phone: (510) 981-5290
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903
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