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Online Service Center

Report a Pothole

Please fill out this form to report a pothole.

Your submission will be reviewed by the 311 Customer Service Team,
Monday through Friday, 8:30 AM to 4:30 PM.

For information requests, you may be able to find your answer with a Search of our website. To ensure proper routing of a report or request for a non-pothole issue, please visit the Online Service Center Main Page or submit a General Request.

If reporting a police, fire, medical, or other emergency, please call 911 immediately. If reporting a Public Works emergency (e.g., sewer overflow, traffic signal outage, fallen trees, toxic spill, etc) please call (510) 981-6620.

Is this pothole on public or private property?


STOP. The City is not responsible for private property. Contact the property owner.

Surface type:
Sidewalk Repair

Sidewalk problems, such as those due to overgrowth of tree roots, are not considered potholes. You are advised to submit a General Service Request to ensure proper routing.

Freeway Off Ramp

Freeway on / off ramps for I-80 and Hwy. 13 are serviced by Caltrans, and not by the City of Berkeley. You are advised to contact Caltrans to report this pothole.

Describe location:
  Tell us exact the address or intersection if possible. Cross-streets / landmarks are also helpful for work crews.
Have a photo?
Have a photo? Reply to confirmation email, and attach it to help our work crew identify the pothole.
Other details:
  Anything else we should know so we can find the problem and fix this pothole?
Your email address:
Phone # (daytime or cell):
Name (first / last):
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