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Customer Service
Customer Service

Customer Service Center    

The City of Berkeley is committed to providing those who live, work, and visit the City of Berkeley with easy access to all City services and information.  The City's Customer Service Center includes a walk-in customer counter for transactions and information, a Customer Service Call Center and an Online Service Center for round-the-clock access to the services and forms that will help you do business at the City.

City's Customer Service Center

The Customer Service Center located at 1947 Center Street hours are

Monday thru Thursday - 8:30 a.m. to 4:00 p.m. 

All Fridays - CLOSED 

Our Customer Service Representatives are helpful, knowledgeable and provide excellent customer service.  The Customer Service Center is open for walk-in counter transactions, and provides customer service information from 8:30 a.m. to 4:00 p.m., Monday thru Thursday, subject to City holidays or reduced services.

The Customer Service Center is located at 1947 Center Street, 1st Floor, Berkeley, California 94704.  This location is across from MLK, Jr. Civic Center Park, between MLK, Jr Way & Milvia Street.

Residents can obtain or renew Residential Preferential Parking (RPP) annual permits, purchase visitor parking permits, pay refuse bills, purchase extra trash bags, order dumpsters, obtain animal licensespay parking citationscontest parking citations and pay most other City bills.  Businesses can also obtain or renew business licenses and pay most other City bills.

Customer Service Center

City's Customer Service Call Center   

The City's Customer Service Call Center answers calls from 8:30 a.m. to 4:30 p.m., Monday thru Friday, subject to City holidays or reduced services.  Contact our Customer Service Representatives at (510) 981-CITY (2489) to get general City information, pay bills, report missed garbage pickups and more.

Customer Service-311

City's Online Service Center

The City of Berkeley continues to work towards delivering you what you need - a mouse click away at our Online Service Center.  From here, you can apply for a job, access Planning and Finance Department forms, pay parking tickets, get information about  permits and licenses, and contact the City of Berkeley about other service issues and general information.  

Download forms from the Finance Department and Customer Service, including business licenses, taxes, parking permits, procurement, and animal licenses.

Download forms from the Planning Department, including: building and safety, land use, engineering, fire prevention and the Permit Service Center.

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City of Berkeley - Central Administrative Offices, 2180 Milvia St, Berkeley, CA 94704
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903