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City Manager's Office
City Manager's Office
Press Contact: Matthai Chakko, (510) 981-7008

Use weekday number to get support, consultation and resources

Berkeley, California (Friday, September 13, 2019) - Spread the word about the City of Berkeley's new crisis line that connects community members with an experienced mental health professional during mental health crises.

graphic with a blue background, a sun in the upper right corner, and a ringing phone. Text reads: Daytime crisis line 510 981-5244, Mon - Fri 11:30am-4pm. A service provided by City of Berkeley Mental Health

This new crisis line offers support, consultation, and resources with a call to (510) 981-5244, Monday through Friday 11:30 AM - 4:00 PM. This new crisis line is a pilot program that leverages staffing within our Berkeley Mental Health Division to address a community identified need for additional metal health crisis response services. 

If you are experiencing uncomfortable thoughts or emotions, or challenges in your life, a trained counselor on the crisis line will be available to talk directly to you, connect you to the right resources, and determine if an immediate in-person evaluation for safety is needed.

The goals are to better support individuals with mental health concerns, provide early intervention for mental health crises, and decrease mental health-related calls to the Berkeley Police Department.

This new crisis line, a pilot program funded by the California Mental Health Services Oversight and Accountability Commission, provides an expansion to Berkeley Mental Health's services. The crisis line program is a direct result of a needs assessment conducted by the Mental Health Division and community partners in 2016 to 2017. Having police officers who are skilled at working with people in crisis is important, so Berkeley Police train on de-escalation and crisis-intervention techniques. However, the assessment identified the need for more mental health crisis response services to be one more alternative to law enforcement.

Outside of the crisis line hours of operation, individuals in mental health crisis, their families, and community members can:

  • Come to the Berkeley Mental Health Clinic at 1521 University Avenue in Berkeley Monday through Thursday 8:00 AM - 1:30 PM
  • Call Berkeley Mental Health's Crisis, Assessment, and Triage team at (510) 981-5244  Monday through Friday 8:00 AM - 4:00 PM
  • Call the Mobile Crisis Team every day 11:30 AM - 10:00 PM, by calling the police non-emergency number at (510) 981-5900 or by leaving a voicemail at (510) 981-5254
  • Call the 24-hour crisis line for immediate support through Crisis Support Services of Alameda County at 1-800-309-2131
  • Call the Alameda County ACCESS (Acute Crisis Care and Evaluation for Systemwide Services) Program for questions about mental health services and eligibility at 1-800-491-9099 Monday through Friday 8:30 AM - 5:00 PM

We hope you'll spread the word about the crisis line as well as other mental health services. Supporting all in our community is critical to creating a healthy community.


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