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City Manager's Office
City Manager's Office
Press Contact: Matthai Chakko, (510) 981-7008

IN BERKELEY, ONE CALL FOR CITY SERVICES: 311
Celebrating 10 years of serving Berkeley

Berkeley, California (Thursday, October 05, 2017) - Those who live in, work in or visit Berkeley can quickly access City of Berkeley services, report problems or request information by dialing 3-1-1.

Dialing 311 inside city limits on a mobile or landline phone connects you to a person, 8:00 am - 5:00 pm, Monday through Friday. Dial 981-2489 when outside of City boundaries. Through a third party translation service, we handle inquiries in multiple languages. 

Many questions and requests can also be resolved online at cityofberkeley.info/311, where you can set up refuse service, schedule inspections, apply for zoning permits, make payments and request City Services.

Now in our tenth year of serving Berkeley, 311 staff use their decades of experience to respond quickly, track requests and handle the City's broad array of services. That includes topics ranging from garbage and streets to birth certificates.

In 2017, 311 staff responded to 112,668 community requests that included topics ranging from garbage and streets to birth certificates and parking meters.  They answer questions about services like recycling, and graffiti removal.

311 staff can help you apply for licenses for your business or residential parking. They help people report problems, such as issues with streets, sidewalks, broken parking meters or illegal dumping. They can also process payments, such as for parking citations, the marina berthing fees or fire inspection fees. 

How to reach 311 Service Center 
Monday - Friday 8:00 am - 5:00 pm
Dial 3-1-1, or outside city limits, call 510-981-2489
You may leave a voicemail after 5 pm
Contact us online 24/7 at www.cityofberkeley.info/311 
For emergency police and fire calls, dial 911.  For non-emergency
Police or fire calls, dial 510-981-5900.

Our goal is to provide the Berkeley residents, businesses and visitors with prompt, courteous, and professional customer service experience.

Next time you're confused about how to access City of Berkeley services, dial 3-1-1.

 

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City of Berkeley - Central Administrative Offices, 2180 Milvia St, Berkeley, CA 94704
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