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Berkeley Housing Authority
Berkeley Housing Authority

 

Click here for Job Description for Office Assistant II

Click here for Application for Office Assistant II    

JOB ANNOUNCEMENT (deadline April 14, 2021 at 12 p.m. noon) 

 OFFICE ASSISTANT II

 STARTING SALARY:        $5,269 - $5,809 Monthly DOQ 

  

Open Filing Date:   April 1, 2021                Final Closing Date:  April 14, 2021, 12 p.m. (noon)  

The Berkeley Housing Authority (BHA) is a dynamic governmental housing organization that administers rental assistance on behalf of approximately 1,700 low-income households in the City of Berkeley.  Candidates should enjoy working in a fast paced environment, with emphasis on customer service, accuracy, and problem solving.     

The current vacancy is for a position in the Inspections Unit of the Section 8 Housing Programs.  Experience with a Public Housing Authority, County Agency, or non-profit entity administering assistance to low-income households desired.  This recruitment will result in an eligibility list for positions throughout the Authority, and will be valid for two years.    

The Position

This is an administrative support position, with a variety of duties, including but not limited to coordination of inspections scheduling, results, customer service, processing incoming and outgoing paperwork; landlord recruitment/retention programming; and conducting Section 8 voucher orientations (briefings); will back up reception desk during absences.  Ability to exercise sound judgment and provide solid customer service crucial.  Ability to communicate effectively with a variety of constituents, including landlords, program participants, staff, contract inspectors, software providers, of primary importance.      

Minimum Qualifications

Equivalent to graduation from high school and two (2) years of general office support, clerical experience, customer service, bookkeeping and/or accounting.  College coursework in subjects such as business administration, public administration desirable.  Ability to use Microsoft Office Suite including Word, Excel essential. Knowledge of “Elite” Housing Authority software (or any other housing-related software) desirable.  Ability to multi-task and effectiveness in fast paced environment, dependability and reliability crucial.           

Knowledge of professionalism and ethical standards, office practices and procedures, business letter writing, standard format for typed materials, filing, correct English usage, including spelling, grammar and punctuation; computer applications such as Microsoft Word and Excel; basic business controls, basic arithmetic, data review and reconciliation techniques.    

Ability to prioritize work, understand and carry out oral and written directions; maintain accurate records and files; communicate effectively, both verbally and in writing, and working with others; effectively to solicit information from the public and staff, and respond to their needs; effectively identify and solve work-related problems; use sound independent judgment within established guidelines; establish, organize and maintain complex record keeping systems; operate a computer and use desktop applications and on-line reporting systems; and work effectively and efficiently.   

Examination

The application and supplemental questions, will be used to assess general office skills, and qualifications for the position. Those candidates who skills, abilities and experience most closely align with the needs of the current vacancy will be invited to participate in the interview phase.    

9/80 Work Schedule

BHA operates on a 9/80 work schedule: Monday through Friday Week 1 and Monday through Thursday, Week 2 of each Pay Period.    

Salary & Benefits

$63,228 to $69,708 annually. The Berkeley Housing Authority (BHA) offers a comprehensive benefit package that includes among others, medical, dental, 401a retirement plan, CalPERS retirement, 2.7% at 55 for Classic members and 2% at 62 for PEPRA members hired on or after January 1, 2013. 

Background Investigation

Candidates under final consideration for employment may undergo an employment background/reference check that may include, but not limited to: employment history, confirmation of degrees, licenses including driver’s license, registrations, certificates, and other credentials.    

How to Apply

Submit (1) cover letter, (2) resume, (3) list of three references, and (4) answers to supplemental questions (see below), via email to: Rachel Gonzales-Levine, Acting Executive Director/Management Analyst:  rgonzales-levine@cityfoberkeley.info.   

Applications may be obtained on line at http://www.cityofberkeley.info/bha. All required application materials must be received by 12:00 noon, April 14, 2021  

Applications that are incomplete or illegible will be rejected without consideration.  Applicants are responsible for the truth of all statements made in their applications. False statements are grounds for rejection of application or discharge from Housing Authority employment.  E.O.E. M/F/H

 

SUPPLEMENTAL QUESTIONS   

What tools/strategies do you utilize to manage multiple competing tasks, assignments, and customers?  

What is your approach to customer service in general? How do you handle challenging customers, who may be irate, confused, or both?  

Describe a professional situation when you were depended upon to handle a new and important task. How did you approach the task? What was the outcome?   

                 

 

 

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Berkeley Housing Authority, 1947 Center Street, 5th Floor, Berkeley, CA 94704
Questions or comments? Email: bha@cityofberkeley.info Phone: (510) 981-5470
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903
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