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Fire Department
Fire Department

AC Alert Emergency Notifications

 AC Alert is Berkeley’s primary emergency notification system.

The City uses AC Alert to share emergency information and instructions through phone calls, emails, text messages and TTY/TDD messages.

Sign up to receive AC Alert

Go to the AC Alert signup page to sign up or edit your account information

Listed AT&T landline telephone numbers are automatically subscribed to receive emergency warning voice calls from AC Alert.

You must subscribe manually for all other phone numbers and contact methods, including:

  • unlisted land lines
  • mobile phones
  • VoIP
  • digital phone
  • text messaging
  • e-mail

Sign up multiple contact methods if possible

To maximize the likelihood you receive instructions during an emergency, sign up as many contact methods as possible. Include both text messaging and voice calls for your mobile phone, as well as one or more e-mail accounts.

BENS subscribers need to sign up again

BENS subscribers are not automatically enrolled in AC Alert. The City stopped using BENS on July 1, 2017. 

If you had previously subscribed to BENS, you need to sign up again with AC Alert to continue receiving emergency notifications.

Nixle subscribers need to sign up

Nixle subscribers need to sign up for AC Alert to ensure they receive all appropriate notifications. Nixle will continue to carry crime prevention tips and alerts from the Berkeley Police Department. AC Alert is Berkeley’s primary emergency notification system.

Questions? Need Help?

If you need assistance signing up, contact the Office of Emergency Services at (510) 981-5605 or 510-981-5544 (TTY/TDD).

AC Alert FAQ

Emergency Alerting

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Fire Department, 2100 Martin Luther King, Jr. Way, Berkeley, CA 94704
Questions or comments? Email: Phone: (510) 981-3473
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903